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REGISTRATION AND YOUR ACCOUNT
1. Do I need to register to be able to shop at www.arcadiolifestyle.com?
Yes, registrations can be done 24/7 on all days
2. I don’t remember my password. What do I do?
You can enter your e-mail address and click on the “forgot password” link and we will e-mail you a system generated password on your registered email address. However, you shall set a new password once you sign in with the system generated password.
3. Can I edit my personal details?
You can edit your personal details by accessing the “edit profile” section in My Account.
4. Can I have multiple accounts linked to the same email ID?
No, you can have only one account linked to a single e-mail address.
5. Are the personal details that I have shared with you secure?
Payments and Transactions
1. How can I find a particular product that I am looking for?
You can directly search for the product that you are looking for by using the search field provided at the top of every page. However, please note that it is possible that certain products may not be available for online purchase or may be out of stock.
2. Is there a price difference between products sold in retail outlets and this website?
Yes. There could be a price difference in products being sold in the retail outlets and on arcadiolifestyle.com as the tax implication is different for every state especially on eyewear categories.
Order delivery & Shopping
1. How can I know the status of my order?
All registered users have the option to track their orders by clicking on Track Order. We request all unregistered users to Click here and register today for enhancing your shopping experience.
2. What happens if my order is lost in transit?
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.
3. Where do you deliver within India?
Currently we deliver to most cities within India. Please check if we deliver to your area/city by entering your pin code in the delivery availability search on the product pages. If there is no courier service available in your area/city, we apologize for the inconvenience caused and in that case kindly send in a mail to us at email@example.com
4. Do you deliver outside India?
Yes, we deliver outside India but only for few selected destinations. For international orders, please see the shipping destinations section under Shipping Policy.
5. I live outside India. Can I order for something to be delivered in India?
Yes, you can order for something to be delivered in India as long as you provide a valid shipping address within India. Also, kindly note that we deliver only to selected cities within India. To check whether we deliver to your desired area/city kindly enter your pincode in the Delivery availability search on the product pages.
6.Do I need to pay shipping / delivery charges?
There are no shipping/ delivery charges within India. For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section
7. How soon will I receive my order?
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order. For international orders please see the time to deliver section under Shipping Policy section.
8.Can I send gifts to my loved ones?
Yes, you can send any of the products available on www.arcadiolifestyle.com as gifts to your loved ones along with a personalized message. We have a separate exclusive section for gifts for both men and women to choose from.
9. What happens if I’m not at home when the delivery is made?
Our courier partner will leave a message and will try to deliver it later. Please coordinate the order and delivery such that the recipient is available to accept the delivery at the provided address. The recipient must have a copy of any of the below-mentioned ID proofs and must sign on receiving the product: Pan Card Driving License Passport Voter ID Card Aadhar Card Or government approved address and identity cards.
10. What should I do if the product delivered is damaged?
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for the refund. Please refer to our Return & Exchange Policy for details. Please note that you have to write to firstname.lastname@example.org within 7 days of receipt of the damaged product to report the incident. Kindly note that at the time of reporting the incident, you will be required to furnish your invoice details.
Returns & Cancellations
1. How can I cancel my order?
Orders once placed can only be cancelled prior to shipment.
2. In case I change my mind about the size I picked up, can I replace the order?
Yes, it is possible to return the unused product and order for a replacement. Please refer to the Return & Exchange Policy for details. Please note that returns/replacements are not applicable for International Orders.
3. What do I do if I receive the wrong product?
If you receive the wrong product, you can call us or write to email@example.com and report the incident and further cancel the order. If you want to replace the wrong product, then do not use it. We will arrange for the pick-up of the unused wrong product from the provided address through our logistic partner and arrange for the refund or replacement of the wrong product with the correct product, as per your demand reported with us. For more details refer to the Return & Exchange Policy section. For international orders, please check the International Order section under Return & Exchange Policy.
4. The product that I received was damaged and I want to return it. What do I do?
In the unlikely event that the product delivered is in damaged condition, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and to be returned to us. Please refer to Returns and Exchange policy section for details. Call us or write to firstname.lastname@example.org within 7 days of receipt of the product to report the incident. For international orders, please check the International Order section under Returns & Exchange Policy
5. What is the return policy?
You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. We will arrange for the order to be collected from the provided address through our logistic partner and to be returned to us. We shall process the refund only after the receipt of the product at our location in unused condition and in its original packaging along with its original tags and invoice, failing which refund may not be possible. Please refer to Returns and Exchange policy for details. For International Orders, please check the International Order section under Returns and Exchange policy.
6.Do I need to pay for the return shipment if I return my order?
We, at Arcadio will arrange for the return shipment to be collected and you do not need to make any payment for the courier. For International Orders, please check the International Order section under Returns and Exchange policy.
7. Are there certain products which are not eligible for return?
Arcadio is committed to ensuring, full customer satisfaction, security and customer assistance with respect to the products available on our website. However, if you are not happy with the product, you can choose to return the product unused and in the same condition as you received it.
10. What is the exchange policy?
Our policy doesn’t allow us to exchange any product.
8.How do I return my order?
The order can be returned within 7 days from the date you received the product. You need to email us at email@example.com stating that you want to return the product. The contact details of our logistic partner will be shared with you. You need to co-ordinate with them for return shipping. Take the following step: Fill the ‘Return Form’ which you must have received with the product or download the return form from www.arcadiolifestyle.com & fill the details in it. To download the "Return form" kindly Click Here. Pack your order in original packaging and mention your name, order number and mobile number. Enclose the original invoice, guaranty/warranty card & other tag, if any. Our logistic partner will pick this package from you. Post inspection, only after we get a go ahead from the QA (quality assurance) team the refund process will be initiated. For International Orders, please check the International Orders section under Returns and Exchange policy.
9. Can I return the product bought from www.arcadiolifestyle.com at any physical store of Arcadio?
No, you can’t return any product bought from www.arcadiolifestyle.com at any physical stores.
1. How do I get my refund after cancellation?
After the cancellation request has been made, we will initiate the process of refunding the paid amount to your account via the same payment mode that you had used to make the transaction within 7 working days. For international orders, please check the International Order section under Returns and Exchange policy.
2. When will I get my refund?
Once the refund process has been initiated, you will receive the refund amount directly in your account within 7 – 15 working days. For international orders, please check the International Order section under Returns and Exchange policy.
3. How will I receive my refund?
Once the refund process is initiated, it will take 7-30 working days from the receipt of returned product at our warehouse & after it is passed by our Quality Assurance team and of the same being received in saleable condition without any damage. The refund can be provided either through cheque or online transfer as NEFT (national electronic fund transfer). If you provide us a cancelled cheque with the returned product then refund amount will be provided through NEFT that will take 7-15 working days. Otherwise the refund will be made through cheque that will be sent by courier at the address provided by you at time of registration/placement of order. It may take up to 30 working days. For International Orders, please check the International Order section under For International Orders, please check the International Order section under Returns and Exchange policy.
4. I was supposed to receive refunds by now, but I have not. What do I do?
We keep the customer posted with all the updates. Once the return process is initiated, please wait for the refund process to get completed. In case of any further query please contact us or email us at firstname.lastname@example.org
Queries on COD(Note: Please note that COD is not applicable for International Orders)
1. What is cash on delivery payment option?
Cash on Delivery is a mode of payment provided by Arcadio where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.
2. Is there any extra charge to be incurred due to Cash on Delivery?
We do not charge any extra amount for COD service.
3. Which products are eligible for Cash on Delivery?
All the products featuring on www.arcadiolifestyle.com are available for COD.
4. Is there any limit on the cart value for me to order as COD?
Currently, orders of cart value between INR 500 to INR 30,000 for selected pin-code addresses within India are eligible for COD service.
5. Can I place as many orders as I wish by way of COD?
No, you can place maximum of 3 COD orders in a day
6. Which pin codes are eligible for Cash on Delivery?
Currently we are serving selected pin codes for COD. Please check if we do COD to your pincode in delivery availability in the product pages. If there is no courier service available in your area, we do apologize for the inconvenience caused.
7. How will I receive my refund?
In case of COD, the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice: 1. If customer provides a cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT. 2. If customer doesn't provide any cancelled cheque then amount will be refunded through cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.
8. What are the other terms and conditions for Cash on Delivery?
Once the order is placed successfully, there will be a confirmation call from our support centre for validation of order. If the confirmation call is unanswered we reserve the rights to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.
9. How do I cancel my order if I have ordered through Cash on delivery?
You need to cancel the order at the My Order section at Arcadio site, but note that the order can be cancelled only before shipping.
1.Where does Arcadio deliver outside India?
Currently Arcadio through its website www.arcadiolifestyle.com offers delivery to many countries apart from India. Please see the International Currencies we accept on the Home Page.
2. How can I pay for the international order?
Payments for International Orders are accepted through our Payment gateway either from your account or by using International credit/debit cards only. Please note that cards (credit or debit) issued in India will not be accepted for any international orders.
3. How much time it will take to deliver the product?
It will take approximately 2-3 weeks after the confirmation of the order; provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.
4. Are there any additional charges on international shipping?
Yes, in case of international order customer will have to bear all the shipping charges. Please refer to our Shipping & Handling Charges under "Shipping Policy" for more details. Please note that all products/consignments are dispatched on “Delivery Duty Unpaid” (DDU) basis. Our logistics partner will contact you with respect to all the information of the applicable duty to be paid at the destination, before making the delivery of the product.
5. Is there any limitation of value (minimum and/or maximum) on ordering any product?
Yes, for all international orders, your cart value should be minimum of $200 and maximum of $3000, which is inclusive of all shipping and handling charges.
6. What is the return policy on international orders?
Currently, we do not accept any returns or exchanges of our products, in case of international orders, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us or writing to us on email@example.com For international orders, currently we do not provide for refund policy. Although, Arcadio will refund the amount to the customer only under following two circumstances and at the sole discretion of Arcadio: 1. We will accept the return of only defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro). 2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Arcadio like shipment expenses both to and fro, customs paid and any other charges.